• Home
  • Installation Failed On WD Discovery

Why My WD Discovery Installation Failed?

WD Discovery is one of the software provided by Western Digital. This software allows you to manage your WD drives, download the updates for other WD apps, and back up and restore your data. By default, WD Discovery is included along with the WD hard drives, and it can be installed from there. However, your Windows or Mac computer should be connected to a stable internet connection to install the WD Discovery software easily and, most importantly, without an issue.

If you see the ‘WD Discovery installation failed’ message on your Windows computer, first check and resolve the internet connection issue. Next, restart your computer and check if you can run the installation. At times, you may fail to install WD Discovery if some unknown malware has corrupted the files on your computer. To troubleshoot the issue further, carry out the instructions on this page.

Solution 1: Choose To Share Info

  • You can find the Retry button in the Installation Failed dialog box. Click on it and choose Install again.
  • Now, the Product Improvement dialog box with two buttons, Share Info and Do Not Share, will open.
  • WD Discovery Installation Issues
  • If you click Do Not Share, the Installation Failed dialog box will open again.
  • Installation Failed Dialog Box
  • But, if you click Share Info, the “Connecting” message will appear on the screen.
  • Following the message, your data will start getting shared.
  • It is still a mystery why this installation problem occurs. But, like other problems, you can resolve this one on your own.
  • Now, if you don’t wish to share your information and want to resolve the WD Discovery Installation Failed issue, try the next solution, which is reinstalling WD Discovery.

Solution 2: Reinstall WD Discovery

  • For Windows 7, open the Control Panel and click the Uninstall a program link.
  • Alternatively, click the Start menu and type ‘uninstall a program’ in the search field. Click the Uninstall a program tab from the search result.
  • Locate and select the WD Discovery software and click the Uninstall button next to Organize.
  • For Windows 10, open Apps & features on your computer. Locate and select WD Discovery and click Uninstall.
  • WD Discovery Installation Failed
  • Now, the WD Discovery software will be removed from your computer. Restart your computer and open the default browser.
  • Visit the official WD site and go to the Software & Downloads page. Under the Software for Windows section, expand Install WD Discovery for Windows and click the Download button.
  • After completing the download, launch the WD Discovery software file.
  • Carry out the on-screen prompts and finish the installation.

End Note

Did the above troubleshooting methods help you resolve the WD Discovery Installation Failed issue? We believe YES! If not, don’t worry. You can contact us to get real-time assistance in resolving this WD Discovery installation problem. You can reach our support team now using the call option we have provided on this page.

Call us