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Why My Canon Printer Keeps Going Offline?

If your Canon printer keeps going offline when you try to print from your Windows computer, then there might be a problem with the connection between the computer and printer. Sometimes, this error message occurs even if there is no connection problem.

If you are using a Canon printer, proceed with the solutions given here to resolve the Printer is Offline error message.

Basic Troubleshooting

  • Ensure that the printer’s power cable is connected to the power source and the printer is turned on.
  • Now, you have to turn off the printer.
  • After a minute, power up the printer.
Canon Printer Keeps Going Offline

Solution 1 – Re-establish The Connection

USB Connection

  • If you have connected the printer and your computer using a USB cable, disconnect it from both the devices.
  • If the USB cable used for the connection is damaged, replace it with a new one and connect it between the devices.

Wireless Connection

  • If you have connected your computer and the printer to a wireless network, re-establish the connection.
  • Note: If your router supports WPS, you can use the WPS push button method for wireless connection.
  • To connect using the Wireless Setup Wizard, you need to know the wireless network details (network name and password).

Solution 2 – Change The Printer Status To Online

  • Launch the Settings windows on your Windows computer.
  • Locate the Canon printer and right-click on its icon. 
  • Click See what’s printing. In the Printer tab, check if the Use Printer Offline option is not selected. 
  • If this option has been selected already, deselect it.
  • Check if the Canon printer keeps going offline issue gets fixed. If not, proceed to the next solution.

Solution 3 – Run The Printer Troubleshooter

  • Open Control Panel on your computer.
  • Click the View by drop-down menu and choose the Large icons option.
  • Select the Troubleshooting option. Navigate to the View All tab in the left panel.
  • Run the printer troubleshooter. This will diagnose the Canon printer problems automatically.
  • Finally, try to print and then check if the Printer is Offline error is resolved. 

Solution 4 – Restart The Spooler Service

  • To launch the Services window, enter services.msc in the Run dialog box.
  • Double-click the Print Spooler service. Click Stop -> OK.
  • Press the Win and E keys simultaneously.
  • Click This PC tab in the left panel. Go to C:\Windows\System32\spool\PRINTERS.
  • Choose all the files in the PRINTERS folder and delete them.
  • Return to the Print Spooler Properties window.
  • Go to the Start type drop-down menu and choose Automatic. Click Start  OK.
  • Restart the Windows computer and check if you can print without the error message.

Solution 5 – Turn off SNMP Status Enabled

  • Launch Control Panel. Navigate to Hardware and Sound  Devices and Printers.
  • Right-click the Canon printer icon. Choose the Printer Properties option.
  • Go to the Ports tab and click the Configure Port option.
  • Deselect the SNMP Status Enabled option.
  • If still your Canon printer keeps going offline, contact our technical experts.
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