- Canon Printer
Why My Canon Printer Keeps Going Offline?
If your Canon printer keeps going offline when you try to print from your Windows computer, then there might be a problem with the connection between the computer and printer. Sometimes, this error message occurs even if there is no connection problem.
If you are using a Canon printer, proceed with the solutions given here to resolve the Printer is Offline error message.
- Ensure that the printer’s power cable is connected to the power source and the printer is turned on.
- Now, you have to turn off the printer.
- After a minute, power up the printer.
Solution 1 – Re-establish The Connection
- If you have connected the printer and your computer using a USB cable, disconnect it from both the devices.
- If the USB cable used for the connection is damaged, replace it with a new one and connect it between the devices.
- If you have connected your computer and the printer to a wireless network, re-establish the connection.
- Note: If your router supports WPS, you can use the WPS push button method for wireless connection.
- To connect using the Wireless Setup Wizard, you need to know the wireless network details (network name and password).
Solution 2 – Change The Printer Status To Online
- Launch the Settings windows on your Windows computer.
- Locate the Canon printer and right-click on its icon.
- Click See what’s printing. In the Printer tab, check if the Use Printer Offline option is not selected.
- If this option has been selected already, deselect it.
- Check if the Canon printer keeps going offline issue gets fixed. If not, proceed to the next solution.
Solution 3 – Run The Printer Troubleshooter
- Open Control Panel on your computer.
- Click the View by drop-down menu and choose the Large icons option.
- Select the Troubleshooting option. Navigate to the View All tab in the left panel.
- Run the printer troubleshooter. This will diagnose the Canon printer problems automatically.
- Finally, try to print and then check if the Printer is Offline error is resolved.
Solution 4 – Restart The Spooler Service
- To launch the Services window, enter services.msc in the Run dialog box.
- Double-click the Print Spooler service. Click Stop -> OK.
- Press the Win and E keys simultaneously.
- Click This PC tab in the left panel. Go to C:\Windows\System32\spool\PRINTERS.
- Choose all the files in the PRINTERS folder and delete them.
- Return to the Print Spooler Properties window.
- Go to the Start type drop-down menu and choose Automatic. Click Start OK.
- Restart the Windows computer and check if you can print without the error message.
Solution 5 – Turn off SNMP Status Enabled
- Launch Control Panel. Navigate to Hardware and Sound Devices and Printers.
- Right-click the Canon printer icon. Choose the Printer Properties option.
- Go to the Ports tab and click the Configure Port option.
- Deselect the SNMP Status Enabled option.
- If still your Canon printer keeps going offline, contact our technical experts.