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Troubleshooting Brother MFC-J475DW Printer Offline Issue

Brother MFC-J475DW is a compact wireless printer. It functions using the Inkjet printing technology. It has excellent print speeds of up to 33 ppm for black and 27 ppm for color. It supports auto-duplex printing and can be connected to a mobile device easily. If you are encountering Brother MFC-J475DW printer offline issue, follow the below steps to resolve the problem.

Brother MFC-J475DW Printer Offline

Verify Whether The Brother MFC-J475DW Printer Is Powered On And Error Free:

  • If your Brother MFC-J475DW printer is blank, check whether the printer is in sleep mode.
  • Check whether the Ink/Toner is empty or there is a paper jam in the printer.
  • Check whether the printer and computer are connected using a USB cable.
  • If it’s a network connection, check if the Ethernet cable is connected firmly.
  • Print a network configuration page and check if the printer is connected to your network.

Set as default printer:

Setting your printer as the default one will help you fix the offline issue. Here we have explained the steps to set your Brother printer as the default one on a Windows computer.

  • First, go to the Start menu.
  • Go to all apps and click Window System. Now, select control panel.
  • Click Hardware and Sound > Device and Printers.
  • Click Start > Device and Printers.
  • Check whether the Brother MFC-J475DW printer is enabled.
  • If you don’t see a green checkmark on your printer icon, right-click it and select Set as default printer.

Cancel all documents:

  • Open Control Panel on your computer, then go to Hardware and Sound > Device and Printers.
  • Right-click on your printer icon and select See what’s printing.
  • In the new window that opens, click Printer.
  • Select Cancel All Documents.
  • Now, restart your printer and computer and then check if the issue is resolved or not.

Restarting the print spooler service:

  • Press Windows key + R.
  • Type services.msc and click OK.
  • In the Windows services window, locate the print spooler service and click on it.
  • Select the option to restart the service.

Install the new update:

  • Click Windows Key + I.
  • Locate the update and security section.
  • Click on Check for updates.

Changing the printer properties:

  • Go to Control panel, then select Device and Printer.
  • Click on printer and select Printer Properties.
  • Go to port and select IP Address from the list.
  • Enable the SNMP status and click OK.

By following these steps, you can quickly resolve the Brother MFC-J475DW printer offline issue.


All views on this site are made by the best of our knowledge and do not represent any thoughts of other sites. Using this website, you can understand how to setup, use and troubleshoot your product. Also, the services provided by us are limited to customer requests and does not replicate any other businesses.

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