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Brother Printer Not Printing Due to Offline Issue

If you properly configure your printer during the initial setup process, then the chances of printer malfunction reduce to an extent. But not everyone is tech-savvy, and mistakes can happen to anyone. So, it is always recommended to take time while setting up a brand-new printer. One of the most repetitive issues that users face these days is the printer offline problem. Sometimes, it is noted that the issue happens due to miscommunication between the printer and the network device. In this article, we have researched well and provided some of the best troubleshooting methods that will help you fix the Brother printer that is not printing due to an offline issue.

Brother Printer Not Printing Due to Offline Issue


  • First, turn off the Brother printer.
  • Disconnect the machine from the power outlet.
  • Leave the printer as it is for about one or two minutes.
  • Again, connect the power cord and turn on the printer.


  • Have a look at the printer’s connections.
  • A damaged cable can lead to several issues; one among them is the printer offline issue.
  • Note: Brother recommends USB cables that have twisted-pair wiring.
  • If you are on a Wi-Fi connection, ensure that your printer is connected to the right network.
  • Ensure that your PC’s firewall setting is not blocking the network connection. In case your Brother printer has an LCD screen, then observe the screen for any possible error messages.
  • Once you have checked all the printer connections, run a test print.


  • Sometimes, the printer offline issue can happen due to a paper jam.
  • If that is the case, then gently pull the paper tray from the printer.
  • Use your fingers or scissors to remove the jammed paper.
  • Once done, load some paper and try to print an alignment page.


Re-adding the printer is a troubleshooting method that is recommended from our side.

  • Click on the Windows Start icon and type Devices and Printers in the search bar. Now, you will see the list of printers that are connected to your PC or the ones that are present within the range.
  • Locate your Brother printer.
  • Right-click on it and choose Remove Device.
  • Wait for a few minutes and re-add the printer to your computer.
  • If you notice that the Use Printer Offline option is unmarked in the Control Panel window, leave it as it is. However, if this option is selected, deselect it now.
  • This troubleshooting method will eventually solve the printer offline issue. If not, then do check out the following Brother Printer Not Printing Due to Offline Issue steps.


The offline problem can also occur due to an outdated driver. Printer drivers get older over time, so it is necessary to update the drivers frequently for a smooth printer experience.

  • Open your default web browser and land on the printer’s support page.
  • Select the OS Family and OS Version, and then click the OK button.
  • Under the Drivers section, select the relevant driver.
  • Read the End-User License Agreement carefully and click Agree to the EULA and Download.
  • Once downloaded, follow the on-screen instructions to install the printer driver on your computer.
  • However, you also have the choice of installing the printer driver via a CD-ROM.

We hope that the above troubleshooting steps have fixed your Brother printer that is not printing due to an offline issue. If not, then do call our technicians for further assistance.


  • While adding the printer, make sure that you set your Brother printer as the default one.
  • If you click Print and your Brother printer is not the default one, the system may try to connect to a different printer.
  • Go to the Windows Start icon > Control Panel > Hardware and Sounds > Devices and Printers.
  • Right-click on the Brother printer and select Set as default printer.


All views on this site are made by the best of our knowledge and do not represent any thoughts of other sites. Using this website, you can understand how to setup, use and troubleshoot your product. Also, the services provided by us are limited to customer requests and does not replicate any other businesses.

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