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How To Fix The Brother Mfc J835dw Printer Offline Issue?

The printer going offline is a common issue that every printer user encounters. Before calling your customer care, try to resolve it on your own. There are simple reasons that make your Brother MFC J835dw printer offline.

Brother Mfc J835dw Printer Offline

Set the Brother Printer as the Default Printer

  • Remove other printers from your PC, then set your Brother printer as the default printer on your PC.
  • Click on the Start button on your computer -> Control panel -> Devices and Printer.
  • Look for your Brother printer and right-click on it.
  • From the options, click on the Set as default printer option.
  • Restart your Brother printer and then check to see if the problem has been fixed.

Disable Antivirus and Firewalls

  • Sometimes the antivirus and firewall you have installed on your system will restrict connectivity between your printer and computer.
  • The standard method to disable your antivirus is by opening the program’s setting and looking for a Disable or OFF option.
  • After you have disabled the firewall or antivirus, do a test run and see if your Brother printer keeps going offline.

Disable the Use Printer Offline option

  • Microsoft Windows 10 has a feature that allows you to use a printer offline.
  • Click on the Start button on your computer -> Control panel -> Devices and Printer.
  • Look for your Brother printer and click on it to bring out the options. Select the See what’s printing.
  • At the top menu, select the Printer tab.
  • Uncheck the Use Printer Offline option.
  • Save the changes and exit.

Check and Secure the Printer’s USB Connection

  • If your printer is connected to the system via a USB cable, then the connection may cause an offline error. Inspect the connection; If it is not connected correctly, unplug and plug it back in.
  • If the problem is with USB, inspect the USB cable and replace it if necessary.

Update the Printer Driver

  • A Brother printer may go offline if the printer driver is outdated.
  • Open your Windows Start menu, then select Device Manager.
  • From the list of options, find the print queue option and double-click on it.
  • The print queue will expand. You will see your printer among the expanded options so, right-click on it and select Update driver.
  • You will be given two options, choose Browse my computer for driver software. Click on Browse on the next screen.
  • Select the folder to which the driver will be stored and click OK.
  • And then select the Next option. Once the driver is updated, click Done.

Now, check if the Brother MFC J835dw printer offline has been fixed.


All views on this site are made by the best of our knowledge and do not represent any thoughts of other sites. Using this website, you can understand how to setup, use and troubleshoot your product. Also, the services provided by us are limited to customer requests and does not replicate any other businesses.

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