- Brother Mfc J825dw Printer Offline?
Brother Mfc J825dw Printer Offline?
Brother MFC-J825DW is an All-in-One printer with a touchscreen interface. This printer is designed for small offices and workgroups. Get the most out of this Brother printer by connecting it to your Wi-Fi network. But sometimes, your printer status might be changed to offline if there is a communication breakdown between your printer and Windows computer. To get your printer back online, follow these solutions.
Solution 1: Troubleshooting the printer
- Before you begin the troubleshooting process, check if your printer is turned on.
- If your printer is turned off, check the power cord and restart your printer.
- Next, check for any error messages on the printer LCD. If there is an error message, identify what it indicates and execute the correct troubleshooting steps.
- Check if the connection between your printer and computer is stable.
- If the connection is unstable, check the USB cable connected at both end ports.
- If you have connected your printer and computer over a wireless network, check the Wi-Fi connection status.
- To diagnose and repair the connection issues automatically, use the Brother Network and Connection Repair Utility.
Solution 2: Troubleshooting the computer
- On your Windows computer, click the Start menu and type ‘control’ in the search field.
- Click to open Control Panel from the search results.
- Click the Devices and Printers tab in the Control Panel window.
- Locate the Brother MFC-J825DW printer icon from the displayed list.
- Check if there is a green checkmark on your printer’s icon. If not, right-click the printer icon and select the Set as default printer option.
- Now, the printer will be set as default on your computer and will be active when connected to the computer.
- Once again, right-click the printer icon and select the See what’s printing option.
- Cancel the pending print jobs, if any.
- Click the Printer tab and locate the Use Printer Offline option from the drop-down list.
- Deselect the Use Printer Offline option if you find a tick mark next to it.
- This should fix the Brother MFC-J825DW printer offline issue.
- If the problem remains unsolved, execute the next solution.
Solution 3: Troubleshooting the Print Spooler service
- On your computer, launch the Run dialog box by pressing the Windows + R shortcut keys.
- In the Run dialog box, type ‘services.msc’ and click OK.
- Wait until the Services window opens.
- Locate the Print Spooler service from the displayed list.
- Right-click the service and select the Restart option.
- Once again, right-click the Print Spooler service and select the Properties option.
- Check if the service status is running and the service is set to Automatic.
- Close Windows Services and restart your computer to check if the problem is resolved.
- If your Brother MFC-J825DW printer is still offline, reinstall the printer driver.
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