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Brother Mfc 9970cdw Printer Offline?

One of the most repetitive printer issues that many users face these days is the printer offline issue. This problem can be avoided by taking some precautions during the initial setup. The root cause could be a miscommunication between the printer and the network device. This guide provides some of the best troubleshooting methods that will help you answer the query – Why is my Brother MFC 9970CDW printer offline?

Brother Mfc 9970cdw Printer Offline

Soft Reset The Brother Printer:

  • First, turn off the Brother printer.
  • Next, disconnect the machine from the power outlet.
  • Leave the printer as it is for about one to two minutes.
  • Connect the power cord once again.
  • Turn on the printer.

Check The Overall Connections:

  • A damaged cable can lead to a printer offline issue.
  • Brother recommends USB cables that have twisted-pair wiring and are not more than 6 feet long.
  • If you are on a Wi-Fi connection, ensure that your printer is connected to the right network.
  • Ensure that your PC’s firewall setting is not blocking the network connection.
  • Brother also recommends checking the printer’s LCD screen for any possible error messages.
  • Once you have checked all the printer connections, run a print test.

Cross-check The Cartridge And Paper Compartments:

  • Make sure that the toner cartridges (Black, Cyan, Magenta, and Yellow) are correctly fitted.
  • If you haven’t changed the cartridge system for quite a long time, then do change it right away.
  • Sometimes, the printer offline issue could be due to a paper jam.
  • If that is the case, gently pull the paper tray and remove the jammed paper.
  • Once done, load some paper and try to print an alignment page.

Remove And Re-add The Printer:

Re-adding the printer is one of the troubleshooting methods you can try with your Brother MFC 9970CDW printer.

  • Click on the Windows Start icon and type Devices and Printers in the search bar.
  • You will see the list of printers that are connected to your PC or present within the range.
  • Locate your Brother printer, right-click on your printer icon, and click Remove Device.
  • Wait for a few minutes and re-add the printer to your computer via a USB cable.

Remove And Re-add The Printer:

Re-adding the printer is one of the troubleshooting methods you can try with your Brother MFC 9970CDW printer.

  • Click on the Windows Start icon and type Devices and Printers in the search bar.
  • You will see the list of printers that are connected to your PC or present within the range.
  • Locate your Brother printer, right-click on your printer icon, and click Remove Device.
  • Wait for a few minutes and re-add the printer to your computer via a USB cable.

Uncheck Use Printer Offline Option:

  • First, reboot your Brother printer.
  • Ensure that the printer is plugged into your computer (USB connection).
  • Also, make sure that the printer is connected to your router’s network.
  • Turn on your computer and log in to the Admin account.
  • Open the Run dialog box and type “Control Panel.”
  • In the Control Panel window, set view by: Large icons.
  • Click on Devices and Printers to view the list of printers on your network.
  • Right-click on your Brother printer and select See what’s printing.
  • Click the Printer tab and uncheck the Use Printer Offline option.
  • Finish these steps and check whether the printer offline issue is solved or not.

Outdated Printer Drivers:

The offline problem can also occur due to an outdated driver. Printer drivers get old over time, so it is necessary to update the drivers frequently for a smooth experience.

  • Open your default web browser and land on the printer’s support page.
  • Select the OS Family and OS Version and then click the OK button.
  • Under the Drivers section, select the relevant driver.
  • Now, read the End-User License Agreement and click Agree to the EULA and Download.
  • Once downloaded, follow the on-screen instructions to install the printer driver on your computer.
  • However, you also have the choice of installing the printer driver via the CD-ROM that comes with the printer package.

Make Your Brother Printer The Default One:

  • While adding the printer, make sure that you set your Brother printer as the default one.
  • If you click Print, and your Brother printer is not the default one, the system may try to connect to a different printer. So, use the following path and continue with the instructions:
  • windows Start -> Control Panel -> Hardware and Sound -> Devices and Printers
  • Right-click on the Brother printer and select Set as default printer.

Disable The Firewall On Your Pc:

  • If you have the firewall software enabled, try to disable it on your PC (temporarily).
  • If you are unaware of how to disable it, contact your firewall provider to get more help.

We hope that the above troubleshooting steps would have solved your Brother Mfc 9970cdw Printer Offline issue. If not, call our technicians for further assistance.

DISCLAIMER

All views on this site are made by the best of our knowledge and do not represent any thoughts of other sites. Using this website, you can understand how to setup, use and troubleshoot your product. Also, the services provided by us are limited to customer requests and does not replicate any other businesses.

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