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Steps To Resolve The Brother MFC 8710dw Printer Offline Issue?

Being a wireless monochrome printer, Brother MFC-8710DW should be ideal for wireless networking and all your home office needs. When the Brother MFC 8710DW printer offline, you can’t access it from your device. The printer status may be offline on your Windows computer due to various reasons. To bring your printer status back online, carry out the troubleshooting steps given below.

Brother Mfc 8710dw Printer Offline

Solution 1: Check the printer status

  • Check if your printer is turned on.
  • Verify if the printer power cord is properly connected to the wall outlet.
  • If necessary, restart your printer and reconnect it to your computer.
  • Retry to print your document and check if the problem is resolved.

Solution 2: Check the printer connection

  • If your printer and computer are connected via a USB cable, check if it is firmly connected at both end ports.
  • Always use a standard USB cable for making the connection.
  • If the connection is unstable, replace the USB cable.
  • If your Brother MFC-8710DW printer status is offline when your printer and computer are connected to your wireless network, check the wireless connection status.
  • Print a wireless test report and check if your printer and computer are connected to the same wireless network.
  • To fix the network connection issues automatically, use the Brother Network Connection Repair Tool.

Solution 3: Set printer as default

  • On your Windows computer, open the Control Panel and click the Devices and Printers tab.
  • Locate your printer’s icon in the available list.
  • Check if there is a green checkmark on your printer’s icon. It indicates that your printer has been set as default on your computer.
  • If there is no green checkmark, right-click the printer icon and select the Set as default printer option.

This should fix the printer offline issue.

Solution 4: Disable Use Printer Offline

  • Open Control Panel and click the Devices and Printers tab.
  • Give a right-click on your printer’s icon and select the See what’s printing option.
  • If any print job is pending, cancel it.
  • Click the Printer tab at the top-left corner of the window.
  • Deselect the Use Printer Offline option from the drop-down list.
  • Now, check if the printer turns online.

Solution 5: Restart Print Spooler

Sometimes you can resolve the Brother MFC-8710DW printer offline issue by restarting the Print Spooler service.

  • To begin with, press the Windows + R shortcut keys to open the Run dialog box.
  • Type ‘services.msc’ in the dialog box that appears. Hit the Enter key to open the Services window.
  • Locate the Print Spooler service from the available list.
  • Right-click the service and select the Restart option.
  • Check if the service status is running.
  • Close the Services window and restart your Windows computer.

In case still your Brother MFC 8710DW printer offline, reinstall the printer driver to get it back online.


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